Shipping policy

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).
  • Orders placed after business hours will be processed the next working day.
  • During peak seasons or promotional periods, processing times may be slightly delayed.

2. Shipping Rates & Delivery Time

  • Shipping charges are calculated at checkout based on your location and order size.
  • Estimated delivery times:
    • Local deliveries: 2–5 business days
    • Nationwide deliveries: 3–7 business days
    • International shipping (if applicable): 7–15 business days

Note: Delivery times are estimates and may vary due to external factors.

3. Order Tracking

  • Once your order is shipped, you will receive a confirmation email or SMS with a tracking number.
  • You can track your order through the courier service provider’s website.

4. Shipping Partners

  • We work with reliable courier services to ensure safe delivery of your orders.
  • The courier service used may vary depending on your location.

5. Shipping Delays

  • BDH Store is not responsible for delays caused by:
    • Weather conditions
    • Natural disasters
    • Courier service issues
    • Incorrect shipping information provided by the customer

6. Incorrect Address

  • Please ensure that your shipping address is correct at checkout.
  • BDH Store will not be responsible for orders delivered to incorrect or incomplete addresses provided by customers.

7. Failed Delivery Attempts

  • If delivery fails after multiple attempts, the package may be returned to us.
  • Additional shipping charges may apply for re-delivery.

8. Damaged or Lost Packages

  • If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery.
  • We will investigate the issue and provide a suitable resolution.

9. Cash on Delivery (COD)

  • COD is available for selected locations.
  • Please ensure availability at the delivery address to receive the order.

10. Contact Us

If you have any questions about shipping, feel free to contact us: